As a leader, your people will likely come and tell you they have solved a problem that has been plaguing your business. What they may mean, however, is that they have fixed it. Just because a problem goes away or is not occurring anymore does not mean that it has been solved.
Asking the right questions is part of the art of great problem solving. By avoiding question substitution, a dangerous cognitive bias where we subconsciously simplify the questions we answer, we can focus our efforts in the right place and start solving your organisation's hardest problems.
Optimization and improvement are very different activities. Optimization is about playing within the known constraints as best one can. Improvement, on the other hand, is about breaking through these constraints to reach a much higher level of performance.
Getting off-track while solving a hard problem is to be expected. Getting back on track quickly is part of the art of great problem solving. Knowing how to spot when you’re going off track, and knowing what to do, can be the difference between rapid results and weeks, months, or years of frustration. Heed these four warning signs and you're more likely to right the ship before you veer too far off course.
Our Big Idea: Is your business destroying opportunity?
Stroud helps industrial businesses achieve step change improvements in performance of physical assets, business processes, and new capital projects.